Terms of service

Terms of Service

Last updated: 8 October 2026

Welcome to By Nidal. These Terms apply to your use of bynidal.com and purchases made through our online store.

In these Terms, “we”, “us” and “our” refer to By Nidal. “You” refers to the person using our website or placing an order.

Please read these Terms alongside our Refund Policy, Shipping Policy and Privacy Policy.

1. Using our website

To place an order, you must be at least 18 years old and authorised to use the payment method provided.

You must provide accurate contact, payment and delivery details. If you notice an error in your order details, contact support@bynidal.com as soon as possible.

You must not use our website for unlawful activities, fraudulent transactions or anything that interferes with its operation or security.

1. Orders and availability

Orders are subject to product availability and acceptance by By Nidal.

We may decline an order before acceptance where a product is unavailable, payment cannot be verified or we have reasonable grounds to suspect fraud.

If we cannot fulfil an order you have paid for, we will contact you and refund the amount paid for the unavailable items and any associated delivery charges that no longer apply. We will not substitute products without your agreement.

1. Prices and payment

Prices are displayed in Australian dollars unless another currency is clearly shown.

Australian product prices include GST. Applicable delivery charges and the total payable are displayed at checkout.

Prices and promotions may change for future purchases. Changes will not alter the agreed price of an accepted order.

Payment must be made using an available checkout payment method. Promotional offers are subject to any conditions stated with the offer.

1. Product information and use

We take reasonable care to provide accurate product descriptions, ingredient information and images.

Colours may appear differently depending on your screen. Minor variations between batches do not affect your right to receive products that match their description and meet applicable consumer guarantees.

Please read the product label, ingredient list and directions before use. Use products only as directed. Individual experiences and results may vary.

If irritation or an allergic reaction occurs, discontinue use and contact us.

Information on our website is provided for general product guidance and does not replace individual medical advice.

1. Shipping and delivery

Available destinations, delivery options and charges are shown at checkout. Further information is available in our Shipping Policy.

Delivery timeframes are estimates unless expressly stated otherwise. Carrier delays, customs processing and other circumstances may affect delivery.

If your order is significantly delayed, missing or damaged in transit, contact support@bynidal.com. We will investigate and provide a remedy where required by law.

If you supply an incorrect or incomplete delivery address, reasonable additional delivery costs caused by that error may be payable by you. We will explain any additional charges before arranging redelivery.

International orders may attract import duties or local taxes. Where these are not collected at checkout, they may be payable by the recipient under the destination country’s rules.

1. Returns, refunds and cancellations

Returns, refunds and exchanges are handled under our Refund Policy and applicable consumer law.

Please contact us promptly if you receive a damaged, faulty or incorrect product. Any requested notification timeframe does not limit your legal rights.

Cancellation requests should be sent to support@bynidal.com as soon as possible. We will do our best to accommodate requests before dispatch.

Our Refund Policy is available at:
https://www.bynidal.com/policies/refund-policy

1. Privacy and Shopify

Our store is hosted by Shopify. We share personal information with Shopify and relevant service providers to operate the store, process orders and provide services.

Shopify also processes information about your visits and purchases to provide enhanced services. These may use information from your interactions with our store, other merchants and Shopify to support features such as personalisation and advertising.

Shopify and other service providers may process personal information outside Australia.

Our Privacy Policy explains these practices and the choices available to you:
https://www.bynidal.com/policies/privacy-policy

Further information about Shopify’s handling of customer information is available at:
https://www.shopify.com/legal/privacy/consumers

1. Intellectual property

Website content, including our branding, text, photographs and graphics, belongs to By Nidal or its respective owners and licensors.

You may view and use the website for personal shopping purposes. You must not reproduce or use our content commercially without permission, except where permitted by law.

1. Consumer rights and liability

Nothing in these Terms excludes or restricts a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Our products must meet the consumer guarantees that apply to them. Where they do not, you may be entitled to a refund, replacement or other remedy, including compensation where required by law.

We do not guarantee uninterrupted website access. We may temporarily suspend access where reasonably necessary for maintenance or security.

You are responsible for losses you cause through unlawful use of our website. This does not make you responsible for losses caused by our conduct or remove any rights you have under applicable law.

1. Questions and disputes

If you have a concern about an order or these Terms, contact support@bynidal.com so we can try to resolve it.

These Terms are governed by the laws of Victoria and applicable Commonwealth laws of Australia.

You and By Nidal submit to the nonexclusive jurisdiction of the courts of Victoria. This does not restrict any right you have to bring a complaint or proceeding elsewhere under applicable law.

1. Changes to these Terms

We may update these Terms for future website use and purchases. Updated Terms will be published here with the date of the revision.

The Terms in effect when your order was placed will apply to that purchase unless you agree otherwise. Changes do not reduce your existing legal rights.

1. Contact us

By Nidal
support@bynidal.com
PO Box 411
Warragul VIC 3820
Australia