Shipping policy

Shipping Policy

At By Nidal, we carefully pack and dispatch your order so it arrives ready to enjoy. This policy explains our shipping options, processing times and delivery arrangements.

1. Shipping destinations

We currently ship to Australia, New Zealand, the United States, Canada and the United Kingdom.

Available shipping options depend on your destination and order. If no shipping option appears at checkout, contact support@bynidal.com for assistance.

1. Order processing

Orders are normally processed within 1 to 3 business days after payment is confirmed.

Business days are Monday to Friday, excluding Victorian public holidays. Orders placed on weekends or public holidays enter processing on the next business day.

Processing time is separate from delivery time. Choosing express shipping does not shorten the order processing period.

If a significant processing delay affects your order, we will contact you.

1. Shipping options and costs

Standard and express shipping are available where offered at checkout.

Shipping charges depend on your destination, order and selected delivery service. The total shipping cost is displayed before you complete your purchase.

Any free shipping offer applies only to the destinations, delivery services and order values stated with that offer.

1. Estimated delivery times

Standard shipping within Australia is generally estimated at 5 to 8 business days after dispatch.

Express and international delivery times depend on the destination and selected service. Where available, estimates are displayed at checkout.

Delivery estimates are not guaranteed arrival dates. Remote locations, peak periods, public holidays, customs processing and carrier disruptions may affect delivery.

If your parcel has not arrived within the estimated timeframe, contact support@bynidal.com so we can investigate.

1. Tracking your order

Once your order has been dispatched, we will email your tracking details to the address provided at checkout.

Tracking updates may take time to appear after the parcel is handed to the carrier.

1. Delivery and collection

Delivery arrangements depend on the carrier and service selected. If delivery cannot be completed, your parcel may be taken to a collection point or held pending further instructions.

Please monitor tracking updates and collect your parcel within the timeframe specified by the carrier.

If a parcel is returned because it was not collected or because the delivery details you supplied were incorrect, reasonable additional postage costs may apply. We will explain these costs before arranging redelivery.

This does not apply where the return was caused by an error on our part and does not limit your legal rights.

1. Missing, damaged or incorrect deliveries

If your parcel is missing, arrives damaged or contains an incorrect item, contact support@bynidal.com promptly with your order number and details of the issue.

For damaged parcels, please include photographs of the packaging and affected products where possible. Retain the packaging while we assess the issue.

We will investigate with the carrier and arrange an appropriate solution. You do not need to resolve the matter with the carrier yourself.

Nothing in this policy limits your rights to a refund, replacement or other remedy under the Australian Consumer Law.

1. Delivery address changes

Please check your delivery details before completing your order.

If you need to change an address, email support@bynidal.com as soon as possible. We will do our best to make the change before dispatch.

Once an order has been dispatched, an address change may not be possible. Any available redirection is subject to the carrier’s conditions and charges.

1. International duties and taxes

International orders may be subject to customs duties, import taxes or clearance charges imposed by the destination country.

Unless collected at checkout or expressly included in your order total, these charges are payable by the recipient. They are separate from our shipping charges.

Customs processing may also affect delivery times.

1. Shipping restrictions

Some destinations, products or order sizes may have limited shipping options.

If we cannot ship your order as placed, we will contact you to discuss the available options. If we cannot fulfil it, we will refund the amount paid for the items we cannot supply and any associated delivery charges that no longer apply.

1. Returns and refunds

For information about returns, refunds and exchanges, please read our Refund Policy:

https://www.bynidal.com/policies/refund-policy

1. Policy updates

We may update this policy for future orders. The shipping terms in effect when you placed your order will apply to that purchase, without limiting your legal rights.

1. Contact us

For shipping enquiries, contact support@bynidal.com.